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Online forum admin volunteer vacancy

About Our Health Unlocked online community
Health Unlocked is FMA UK online Community Forum, where people can get support and information 24 hours a day, 7 days a week. Volunteer Admins support provides a welcoming environment for people affected by fibromyalgia. Volunteer Admins enable us to provide a better, more responsive service.

Role Description 
This role can be based anywhere in the UK, from home, and undertaken when it is convenient to the volunteer. No fixed time commitment is needed, however we will ask you to login and respond to tasks regularly. 

 What will you be doing?

  • Supporting the discussion forum alongside other Volunteer Admins
  • Helping to ensure the community forum is a relevant, welcoming and a supportive environment
  • Posting messages to welcome new members to the forum and helping the Admin team to ensure that posts are replied to.
  • Directing community forum members to useful resources on the FMA UK Community Forum or FMA UK website.
  • Explaining how to carry out basic tasks on the community forum (e.g. posting a message)
  • Highlighting to the forum users and to other Admins posts, questions or comments that may have content that is against guidelines so relevant action can be taken.
  • Taking part in the 'Admins Only’ discussion group when appropriate and ensuring that the confidentiality of this group is maintained
  • Contributing to discussions around forum development, policy and rules.

·  Maintaining clear professional boundaries.

What you will NOT be doing:

  • ·        Advising people using the forum on any health and other personal issues
  • ·        Advocating for any particular health related idea, product or service.
  • ·        Giving emotional support – maintaining professional boundaries at all times is a paramount

From Volunteer Admins we look for:

  • understanding of using HealthUnlocked or other online forums, email and websites
  • understanding of the problems faced by people affected by fibromyalgia
  • sensitivity, diplomacy, tactfulness and ability to understand different points of view
  • to be able to think clearly & calmly to address problematic situations impartially, objectively and fairly with the aim of resolving the situation
  • Sound judgement
  • Good attention to detail
  • Good team working skills
  • Easy access to a computer and Internet
  • Understanding and commitment to principle of data protection, confidentiality and professional boundaries.

How to apply

If you are interested in the role and would like to discuss it informally please contact Ella Vine on This email address is being protected from spambots. You need JavaScript enabled to view it. To apply please send to Ella your CV, a short cover letter (no more than one page) why you are interested in the role. If you will be successful we will ask you to provide us with contact details of two independent referees. Referees could be your recent employer, lecturer or other person in professional capacity who knows you well.

Visit the HealthUnlocked Fibromyalgia Action UK forum:

https://healthunlocked.com/fibromyalgia-action-uk

About Us

FMA UK is a small national charity committed to supporting people affected by fibromyalgia.  Fibromyalgia is a widespread chronic pain condition for which there is no cure and no designated treatment in the UK. Fibromyalgia is a common condition: there are up to 2.7 million, or one in 24 people, fibromyalgia sufferers in the UK.

FMA UK’s work can be divided into three key areas:

  1. Providing evidence - based, up to date and accurate information about fibromyalgia, diagnosis, treatment, care and other support under the Department’s of Health Information Standard quality mark.
  2. Peer to peer support: we provide an online community forum which offers peer to peer support, information, advice and signposting where people affected by fibromyalgia share their experience and provide informal support. Over 9,000 members use this tool to help them cope with the condition
  3. Providing two Helplines, information, signposting and support by telephone and email by our dedicated volunteers.

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