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RT @invisiblymeblog: @fmauk Absolutely, and this can have a huge knock-on effect to our social lives, relationships, confidence & mental he…


Restricted provision of FMA UK helpline

Unfortunately, we are going to have to restrict our helpline service for the next couple of weeks as we are critically short of volunteers to operate it. Therefore, we will be replacing the welcome message to inform callers of when the helpline is best to be contacted while it operates in this limited fashion.

We are currently reviewing how we operate this service as it has been hard to maintain with volunteers but we are not in the position yet to have paid staff operate it. It has always been a critical service that has provided much needed support and signposting of information. 150 returned voicemails from the helpline over the last 6 weeks gives you an indication of how important this service is.

We will keep the community informed of how this progresses but we remain committed to offering this and other services and hope to find a solution that allows us to provide a reliable, informative helpline service.

With this in mind we are reposting our advert for helpline volunteers. If you have already applied in the last few weeks then you should have been contacted and we will be processing your application.

We offer to train volunteers by placing them on the helpline partnerships training events starting with the essential helpline skills course. This is provided free to volunteers and our expenses policy means that a volunteer will not be out of pocket for any expenses while helping the charity.

We have internal resources on fibromyalgia including a handbook that is nearing its latest review that volunteers can refer to. Our office staff and other helpline volunteers are available to provide support to the helpline team. We are also reviewing the methods that we use to support our volunteers in all respects and have new resources coming on stream to provide better support going forward.

Our helpline is essential but we are the first to admit that we do not know everything and value the input from our volunteers and the ideas that they bring to the discussion. So, if you want to join the FMA UK volunteer team then please get in touch. Our volunteer form is at www.fmauk.org/volform

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