Postage / Packing / Ordering
- Details
- Parent Category: FAQs
- Category: Shop Info
- Published on Monday, 20 January 2014 01:29
- Hits: 9081
General Postage and Packaging information
- Postage and packaging is included on all prices shown, unless otherwise stated.
- Orders are sent by Royal Mail second class as standard.
- Some larger orders may be sent by courier. If you are interested in having an order couriered then please let us know and we will advise you of any extra cost.
- Orders outside of the United Kingdom may attract a surcharge for posting costs.
- However due in part to postal and packaging charges on small orders we have a minimum order value of £3. This limit does not apply to postal/fax orders. If you would rather send your order in by post or fax, you can download our printed order form from here.
Group Orders
- These orders are sent by royal mail for smaller orders and couriers for larger orders which tend to be over 1kg in weight.
- Our couriered deliveries for groups are often done in batches
- If an order is urgent please let us know and we will arrange for it to be fast tracked and arrange special courier service if required.
Delivery Timescales
We aim to deliver all orders within 2 weeks but this is dependant on the level of volunteers within the office and workload. For example in September product deliveries may be delayed due to awareness week activities.
Also the majority of our clothing such as fleeces and sweatshrirts are dispatched directly from the supplier so the timescales for this are outwith our control but are normally within 2-3 weeks from point of order.
Any queries in regard to an order please email head office with a note of your order number.
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- National Helpline 0300 999 3333 (10am - 4pm Mon - Fri)
- Benefits Helpline 0300 999 0055 (10am - 12pm Mon, Wed and Fri)
- Complimentary information booklets for doctors and other professionals (fully referenced)
- Books and videos
- Website Contacts with legal specialists
- Conferences
- Local support group and helpline contacts
If your Health Care Professional needs some education in fibromyalgia you can request that an FMA UK Health Professionals Pack is sent out to them. All we need is the name of the Health CareProfessional and the address of their practice. We will then send a pack to their surgery addressed from us to them.
You can request a medical pack using this form.
You can find a Support Group near you by contacting the Regional Coordinator for your area. If there does not happen to be a support group near you then maybe you can join with some other members and set one up. Support groups provide a social benefit as well as the opportunity to share tips on coping with fibro. They come in all shapes and sizes and we are often told how they have helped people.
