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Postage / Packing / Ordering

General Postage and Packaging information

  • Postage and packaging is included on all prices shown, unless otherwise stated.
  • Orders are sent by Royal Mail second class as standard.
  • Some larger orders may be sent by courier. If you are interested in having an order couriered then please let us know and we will advise you of any extra cost.
  • Orders outside of the United Kingdom may attract a surcharge for posting costs.
  • However due in part to postal and packaging charges on small orders we have a minimum order value of £3. This limit does not apply to postal/fax orders. If you would rather send your order in by post or fax, you can download our printed order form from here.

Group Orders

  • These orders are sent by royal mail for smaller orders and couriers for larger orders which tend to be over 1kg in weight.
  • Our couriered deliveries for groups are often done in batches
  • If an order is urgent please let us know and we will arrange for it to be fast tracked and arrange special courier service if required.

Delivery Timescales

We aim to deliver all orders within 2 weeks but this is dependant on the level of volunteers within the office and workload. For example in September product deliveries may be delayed due to awareness week activities.

Also the majority of our clothing such as fleeces and sweatshrirts are dispatched directly from the supplier so the timescales for this are outwith our control but are normally within 2-3 weeks from point of order.

Any queries in regard to an order please email head office with a note of your order number.


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