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Volunteer vacancies: HealthUnlocked Forum Admins
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- Category: General Information
- Published on Friday, 13 November 2015 12:51
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HealthUnlocked Online Community Volunteer Admin role description
About Our HealthUnlocked online community
Health Unlocked is an FMA UK online Community provided by HealthUnlocked, where people can get support and information 24 hours a day, 7 days a week. Volunteer Admins support provides a welcoming environment for people affected by fibromyalgia. These Admins enable us to provide a better, more responsive service.
Role Description
This role can be based anywhere in the UK, from home, and undertaken when it is convenient to the volunteer. No fixed time commitment is needed, however we will ask you to login and respond to tasks regularly.
What will you be doing?
- Supporting the discussion forum alongside other Volunteer Admins
- Helping to ensure the community forum is a relevant, welcoming and a supportive environment
- Posting messages to welcome new members to the forum and helping the Admin team to ensure that posts are replied to.
- Directing community forum members to useful resources on the FMA UK Community Forum or FMA UK website.
- Explaining how to carry out basic tasks on the community forum (e.g. posting a message)
- Highlighting to the forum users and to other Admins posts, questions or comments that may have content that is against guidelines so relevant action can be taken.
- Taking part in the 'Admins Only’ discussion group when appropriate and ensuring that the confidentiality of this group is maintained
- Contributing to discussions around forum development, policy and rules.
- Maintaining clear professional boundaries.
What you will NOT be doing:
- Advising people using the forum on any health and other personal issues
- Advocating for any particular health related idea, product or service.
- Giving emotional support – maintaining professional boundaries at all times is a paramount
From Volunteer Admins we look for:
- understanding of using HealthUnlocked or other online forums, email and websites
- understanding of the problems faced by people affected by fibromyalgia
- sensitivity, diplomacy, tactfulness and ability to understand different points of view
- to be able to think clearly & calmly to address problematic situations impartially, objectively and fairly with the aim of resolving the situation
- Sound judgement
- Good attention to detail
- Good team working skills
- Easy access to a computer and the Internet
- Understanding and commitment to principle of data protection, confidentiality and professional boundaries.
How to apply
If you are interested in the role and would like to discuss it informally please contact Ella Vine on This email address is being protected from spambots. You need JavaScript enabled to view it.To apply please send to Ella your CV, a short cover letter (no more than one page) why you are interested in the role. If you will be successful we will ask you to provide us with contact details of two independent referees. Referees could be your recent employer, lecturer or other person in professional capacity who knows you well.
Visit the HealthUnlocked Fibromyalgia Action UK forum:
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- National Helpline 0300 999 3333 (10am - 4pm Mon - Fri)
- Benefits Helpline 0300 999 0055 (10am - 12pm Mon, Wed and Fri)
- Complimentary information booklets for doctors and other professionals (fully referenced)
- Books and videos
- Website Contacts with legal specialists
- Conferences
- Local support group and helpline contacts
If your Health Care Professional needs some education in fibromyalgia you can request that an FMA UK Health Professionals Pack is sent out to them. All we need is the name of the Health CareProfessional and the address of their practice. We will then send a pack to their surgery addressed from us to them.
You can request a medical pack using this form.
You can find a Support Group near you by contacting the Regional Coordinator for your area. If there does not happen to be a support group near you then maybe you can join with some other members and set one up. Support groups provide a social benefit as well as the opportunity to share tips on coping with fibro. They come in all shapes and sizes and we are often told how they have helped people.
